N A T I O N A L H E A L T H S E R V I C E
SOLUTION
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A single, secure and trusted source of mental health support, empowering service users to actively support their wellbeing and access the right help at the right time.
Expert-led content, including clinically-informed resources categorised and presented to reflect user preference and mental models.
Interactive tools to promote autonomy and independent access, along with safe-guarding measures such as crisis signposting.
IMPACT
OUTCOME 1
OUTCOME 1
Within the first six months, the platform generated 10K sessions and 35k page views from young people and professionals.
OUTCOME 2
OUTCOME 2
Additional funding was obtained to enable the enrollment of multiple NHS trusts onto the platform.
OUTCOME 3
OUTCOME 3
Real-world impact for service users: "“It’s been incredibly useful and supportive. You don’t feel so alone.”
TAKEAWAYS
TAKEAWAYS
When designing solutions for children and young people, especially those who are more vulnerable, it is essential to apply robust safeguarding measures and carefully assess the risks and benefits of using emerging technology, particularly in platforms addressing sensitive topics.