SUMMARY
SUMMARY
Demand for mental health support programmes for children and young people remains high, resulting in long waiting times for formal services. The focus of this project was to develop a digital experience to provide help during these gaps in provision. I led the end-to-end discovery and delivery of the new digital platform, using an agile approach to maximise impact while working within budget constraints.
.png)
CHALLENGE
CHALLENGE
It’s reported that there are typically around one million active referrals in the system, with at least 30% pending at any given time. Average waiting times now reach two years. During this period, children and young people often experience heightened anxiety and an increased risk of disengagement. Digital had been identified as a way to reach, engage and support service users more effectively, but further exploration and definition were needed to determine the right end solution.
.png)
APPROACH
APPROACH
-
Stakeholder engagement through workshops and interviews.
-
Consultation with 40+ local clinical teams.
-
Review of existing research and clinical documentation.
-
Facilitation of remote card sorting.
-
Content model and taxonomy definition.
-
Low fidelity wireframes based on hypotheses.
-
Facilitation of remote usability testing.
-
Synthesis and presentation of insights.
-
Backlog creation and refinement.
-
High fidelity wireframes based on learnings.
-
Oversight of visual design and implementation.
-
Launch of MVP and continual enhancement.