C A N A D A  P O S T

Role

Experience Lead & Service Designer​

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Timeframe

18 months

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Focus

Strategic vision, discovery research, journey mapping, service design, experience strategy

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Team

Project Sponsor, Product Managers

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Responsibilities​​​

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• Stakeholder engagement (40+)

• Evidence review

• System documentation

• Process documentation

• Persona profile development

• Current-state journey mapping

• Opportunity mapping

• Future-state journey mapping

• Service design

• Scoping AI-powered pilots

• Lo-fi prototyping

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